The new technology that has ushered a new era for telecommunication bringing businesses closer together on one plane is cloud telephony. Cloud telephone solutions have cleaved into a trend these days, with new businesses subscribing to it every day. The solution designed by cloud telephony providers has enabled seamless two-way communication between businesses and clients that is a nudging them towards a lasting collaboration. Cloud telephony solution comes in one size which is cut out to fit infrastructures both robust and small. An attractive choice for SMEs and startup businesses, its flexibility and scalability also makes it’s the best fit for giant corporations that have greater customer support and communication demands.
Stats and Predictions The market stats surrounding cloud telephony is quite impressive and experts who have delved into the future possibilities of this technology have some very positive things to say. Gartner predicts that the growth of the cloud telephony market will accelerate to 12.5% by the year 2019. That rate is quite staggering for an industry that is still in its salad days. Gartner goes on to forecast that this will take away a major portion of the market share from premise-based telephone services. The computer giant Microsoft too have great things to say about the technology. On News-Alert, the company referred to cloud telephony as one of the top technologies in recent times and said that it has the potential to introduce innovative telephone solutions and reshape business communication. Now throbbing with franchise opportunities, the market is likely to flourish in leaps and bounds in the future. The State of the Market Cloud telephony providers that are offering these services are experiencing growth across the board. With a new variety of customers adding to the base every few days, it is perpetually expanding. Companies both big and small are migrating from their traditional telephone systems to use a system that is both smarter and a lot more flexible. Based on cloud-computing, the system extends to its users a bunch of features that streamline and personalize telecommunication, all the while digitizing an entire department. In addition to a great services, cloud telephony also brings new franchise opportunity for small investors. Call Management through Cloud Telephony How the technology has aided businesses to have a better connection with their customers can be best described by highlighting its call management feature. Hosted on a cloud server, the system is configured to manage calls as smartly as an entire team of call center representatives. With no technical troubleshoot to address from time to time and no missing data, the system is just the kind of tool companies have been waiting for. All untraceable missed calls can now be IDed and no call will ever go on hold while another call is on. These are features that a call center or a manned customer service wing can promise, and if at all, at great cost.
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