While it would be a bit of a stretch to say that cloud telephony is nothing like the other kinds of telephone services that have made it to the market before it, the essential differences that exist between them is undeniable. Cloud telephony is a phone service relevant to the context of business. Adopted by companies of all sizes and scales, it has provided businesses the edge needed to thrive in competitive industries. An effective means of achieving the elusive goal of customer satisfaction, the cloud telephony companies like Big V Telecom have presented the business people with a never before opportunity- the ability to serve better on phone.
Before long, banking, finance, retail and other industries plunged to get their own cloud telephony line and since then, the gap between customers and organizations have been effectively bridged. New franchise opportunity soon cropped up following the boom. But, if you are still with your previous telephone service provider, then you might want to know what cloud telephony users are getting for their money that your service provider is falling short of. In the differences between the two kinds of services lie the answer. How Cloud Telephony Works Cloud telephony companies have, in many ways, been successful in approaching the shortcomings of PBX-based telephone systems. How it works is quite interesting. The cloud telephone line is a cloud-server hosted channel that has a 10 digit number of the choice of the subscriber. Under the hood of this number, the channel streamlines multiple phone lines together. That allows the subscriber to carry on multi-way communications all at the same time. At this number, your customers can call you while you are calling your partner and your manager is speaking to a particular vendor. None of the calls get put on hold like it happens with traditional phone systems. Say you are a franchise India company, your calls will be either received or recorded by a voice-instructed system or get forwarded to the required extension for a real-time conversation, and none of this requires a push of a button, a voice command, or any input from the users. Cloud telephony has also presented the market with a bunch of business opportunities in India through companies like Big V Telecom. Skype and Other Internet Telephone Services By comparison, how Skype and other Internet-based telephone services work by connected two or more people together on a single call. That’s what makes peer to peer communication applications so conferencing, face to face or otherwise. Computer to computer calling requires computers or at least a handheld device. The real shortcoming however is not the involvement of a physical device, but the fact that it is restricted to internal use. Your customers cannot call you on Skype or will not, even if they could. Skype and such VoIP communication systems require both the parties to be on the same application, something cloud telephony does not require at all. New franchise opportunity available with cloud telephone companies is not an option with other providers.
7 Comments
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